Support

We read every message.

My account

I changed phones. How do I get my city back?

If your account is linked to Sign in with Apple, Google or an email address, install the game on the new phone and sign in the same way. If it was only a guest account, write to us from the old phone if you still have it, with your account number.

How do I keep my account safe?

In Settings, choose “Link an account” and link Sign in with Apple, Google or your email address. A linked account can be found again on any device.

Can I have several accounts on one phone?

Yes. Settings, then “Accounts”, lists the accounts opened on the phone; each keeps its own games.

Purchases

I bought something but did not receive it.

Close the game and open it again: the game checks for unfinished purchases each time it connects, and delivers them. If the item still does not arrive, write to us with your account number and the receipt from the App Store or Google Play.

How do I ask for a refund?

Payments are handled by the store you bought from. On iPhone, use reportaproblem.apple.com. On Android, follow Google Play's refund help.

Other players

A player is abusive. What can I do?

Report the message from its line in the chat or the mail, and block the player. Reports reach us; we may warn, mute, suspend or close an account that breaks the terms of use.

Your data

In Settings, “Export my data” gives you a copy of your account, and “Delete my account” erases it (see Delete your account). The privacy policy says what we keep and why.

Languages

Banner Lands is available in English, French, German and Spanish. The game follows your phone's language, and Settings lets you choose another.